Course overview

The role of Executive Secretaries and other Administrative Professionals is growing exponentially and has never been diverse as it is today. They are increasingly required to perform demanding roles on behalf of their bosses and other Managers. This challenging role requires Administrative professionals to get sufficient knowledge and understanding of the operations of the organization they work in. 

This course introduces an advanced approach to the essentials of strategic thinking, project management, decision making and reporting, leadership, and ICT. 

Course objectives

At the end of the training participants will be able 
to: 

• Understand the essentials of corporate behaviour and the role of an Executive Assistant
• Clearly understand the organizational mandate and all you need to know as an Executive Secretary in that organization
• Know what is required of you when called upon to represent your Manager or make decisions on his/her behalf
• Become an effective presenter by clearly articulating issues before management and colleagues
• Understand the linkages between plans, strategy, projects, operations and reporting
• Enhance your business writing skills and be able to write effective reports and other documents
• Appreciate the role of protocol, diplomacy and strategic relationship management in an organization.

Who should attend

Personal & Executive Assistants, Office Management Secretaries, Administrative Assistants, Office Managers, Administrative Managers & all those who have completed the ACADRI Skills Enhancement Program Part 1 or its equivalent.