Just as a face represents a person, the reception area represents an organization, office or business.  Just as we form an opinion by looking at the person, (usually the face), most visitors similarly form an opinion about the organization and how it is doing by looking at the reception and judging the people attending to them. The receptionist is the initial contact point with the external world and so it is in a very powerful place to improve the way the organization is perceived. The receptionist or front officers need training on how they can manage the reception area, create a lasting impression and be able to deal with clients and even the most difficult ones. 

Course benefits

• Clear understanding of the reception and front office operations
• Apply professionalism to promote the image of your organization
• How to be assertive and remain composed, focused and polite
• You will learn how to use a switch board and manage telephone conversations
• Ability to manage multiple clients and even the difficult ones
• Study and understand human behavior and the counter moves needed
• Learn how to manage your emotions: excitement , anger and stress

Who should attend

Receptionists, Administrative Assistants and Administrative Support Personnel, Office Managers, Sales Assistants, and any Administrative Professional who are managing receptions and in contact with clients.