Course overview

The role of Secretaries, Personal Assistants and other Administrative Professionals has undergone remarkable transformation and global trends continue to shape this profession. The new and evolving role require an administrative professional to be an excellent communicator, able administrator, diplomat, quick decision maker and productivity oriented individual. This course is designed to develop the core skills necessary for a modern administrative professional to function effectively in a highly competitive, changing and demanding work environment. 

Course benefits 

At the end of the training, participants will be 
able to: 

• Understand the changing role of the administrative professional in a dynamic business environment
• Refine and discover their managerial potential especially those in a supervisory role
• Effectively and efficiently manage time and financial resources
• Plan and prioritize work in line with competing priorities
• Understand communication systems and share information
• Build a positive and healthy relationship with their boss, clients and colleagues
• Provide excellent customer service in line with 
  the organizational objectives.

Who should attend

Personal & Executive Assistants, Secretaries, 
Management Associates, Administrative Assistants, 
Office Managers, Administrative Managers & 
Junior Human Resource Officers.